Smart Inkjet, Technical Support for ITL & Lyson Eco, Solvent, Dye & Pigment Inks.

Technical Support If you require technical help with any product supplied by Smart Inkjet please contact us by e-mail sending your message to techsupport@smart-inkjet.co.uk providing as much information as possible on the nature of the problems being experienced. You can also call the office on 0161 355 7 355.

Lyson Inks, CIS & Refillable Cartridges Lyson provide free ICC profiles for their inks, where required, which can be downloaded from the technical area at www.lyson.com. Use PhotoShop or ICC profile compatible software for high-end colour accuracy. Details of Nazdar's ink warranty backing for Lyson inks can also be found there. There are 7 PDF documents available for download below to help you when using Lyson Inkjet Inks. Please click on any of the titles below to select and download a PDF file (you will require Adobe Acrobat Reader to view these documents).

~ Troubleshooting Lyson Inks & Colour Management: click here
~ What Are ICC Profiles?: click here
~ Using ICC Profiles in PhotoShop: click here
~ How to: Monitor Profiling: click here
~ PhotoChrome R-38 Bulk Ink / Refillable Cartridges Epson Pro 3800: Full Set-Up instructions along with clear images - click here for PDF file.
~ PhotoChrome Pro Advanced Bulk Ink / Refillable Cartridges Epson Stylus Pro 4880, 7880, 9880: Full Set-Up instructions along with clear images - click here for PDF file.
~ PhotoChrome Pro Bulk Ink / Refillable Cartridges Epson Stylus Pro 4000, 7600, 9600, 4800, 7800 & 9800: Full Set-Up instructions along with clear images - click here for PDF file.

Colorific Inks In all instances first line support is provided by us. In addition to the first line support we provide, Colorific have a dedicated Technical Support Hotline which is available to all Colorific ink users. All ink products come with the Colorific comprehensive product warranty, which includes "Print-heads and ink circuit: if Colorific inks cause damage, Colorific will immediately provide parts required to repair any damage". The Tech8 Warranty Options (UK only) offer an alternative Tech8 warranty which can be provided for Mimaki printers which aims to exceed the OEM warranty in terms of response speed, parts covered, and overall value. Colorific inks achieve Approval for Uniform and Mimaki printers covered by Tech8 warranty. Colorific inks have successfully met the performance and reliability standards laid out in the Tech8 Approved Product Programme.

Digitl Ink Products & Refillable Cartridges The majority of the Digitl Ink range is designed as a colour match for the original (OEM) inks on supported printer models. Additional colour management or changes to your existing colour set-up should not be required, however, please do contact us if you require assistance. Some free ICC profiles are now available on the Digitl Ink website.

Digitl Ink Data Sheets are available for view/download for all of the Digitl Ink ranges which we supply:

~ Digitl Ink Evo Sol Roland: click here for PDF file.
~ Digitl Ink Evo Sol Mutoh: click here for PDF file.
~ Digitl Ink Evo Sol Mimaki: click here for PDF file.
~ Digitl Ink MS5 Mimaki JV5: click here for PDF file.
~ Digitl Ink JS2 Mimaki JV3, JV33: click here for PDF file.
~ Digitl Ink EPS: click here for PDF file.
~ Digitl Ink Duplica HP: click here for PDF file.
~ Digitl Ink Duplica Canon: click here for PDF file.
~ Digitl Ink Digital Chrome Pro: click here for PDF file.
~ Digitl Ink Digital Chrome: click here for PDF file.

Inktec Inks Please contact us for technical support on any Inktec Ink product which we have supplied.

Original Inks You can either contact us for technical support on any Original Ink product which we have supplied or you can contact the printer manufacturer directly as their own warranty will apply for users of original inks should they have caused a problem and if it remains valid.

Installing ITL Refillable Wide Format Printer Cartridges & using Bulk ITL Inks - Installation Procedure:

(1) Refillable cartridges are supplied with chips, smart chip cards and silver identification labels for certain printer models as required. If these are not pre-fitted to the refillable cartridges attach the chip, silver label or smart chip cards in the exact same position as on a standard original ink cartridge to ensure cartridge recognition by the printer (see below for further details on attaching chips and chip cards to refillable cartridges). On the new ITL larger refillable cartridges for Mimaki and Roland printers chips can be simply inserted in the slot at the rear of the cartridge.

(2) Stand each refillable cartridge on a flat surface.
Protect the surface with paper in case of any minor ink spillage during the filling process.

(3) Remove the stopper bung from the end of the refillable cartridge – the stopper bung is positioned on the top section at the back end of the cartridge.

(4) Take a clean funnel - always use one funnel for each colour or type of ink.
Ensure that each funnel is dirt and dust free before use; rinse funnel with clean water if necessary and allow to dry.

(5) Gently push the funnel into the hole from which the stopper bung has been removed.
If cartridges have smart chip cards attached please check that the correct colour ink is being used before adding the ink.

(6) Pour ink from bottle through the funnel into the refillable cartridge.
Add around 200ml of ink to each cartridge so that the cartridge is between 1/3 and 2/3 full.
Cartridges should never be overfilled and the ink level should be at least 1 inch below the top of the cartridge.

(7) Replace bung stopper.

(8) Check visually that ink has filtered through to the front section of the refillable cartridge.
Gently tip the cartridge 20 or 30 degrees forwards to ensure ink is present in this front section.

(9) Leave each filled refillable cartridge to stand for a few minutes to allow ink to settle and any air to dissipate.

(10) Remove the existing ink cartridge(s) from the printer.

(11) Install each refillable cartridge into the printer in the same way as you would do with a standard ink cartridge.

(12) Once all refillable cartridges have been filled and installed into the printer perform a nozzle check. Before printing again you should try and achieve a complete nozzle check pattern on every colour channel; perform a cleaning cycle or two if required and do nozzle checks until a complete pattern is achieved. If there are still one or two missing nozzles on the pattern these can usually be easily recovered during printing once the ink flow is established by normal printer operation.

Adding Further Quantities of Ink to Refillable Cartridges:

(1) Monitor ink levels frequently to ensure that the printer never runs dry. When ink levels in the refillable cartridge reach 1/3 capacity please top up with ink.

(2) Further amounts of ink can be added to each cartridge whilst they remain installed in the printer but ideally whilst the printer is not printing and with the printer switched off. The refillable cartridges can also be topped up by removing them from the printer and following the same procedure as described above.

Flushing your printer using Refillable Cartridges:

(1) If you are flushing the printer using a brand new or already used refillable cartridge follow the same procedure as above to add fluid to each cartridge.

(2) If the cartridge has been used and therefore already contains some ink you should empty all of this ink from the cartridge before adding the flushing fluid.

(3) Once all the refillable cartridges are filled with flushing fluid to the levels as detailed above and installed into the printer, perform head cleans. Using around 150 - 200ml of flushing solution on each channel should ensure existing ink is completely flushed from the printing system.

(4) Remove refillable cartridges from printer, discard any unused flush fluid remaining in each cartridge and then add ink to each following the procedure described above.

Replacing Smart Chip Cards and Chips.

(1) We supply high capacity chips and chip cards for Agfa, Mimaki and Mutoh printers with each bottle of ink, these usually allow at least one full litre of ink to be used before they run out.

(2) New chips and chip cards are supplied with further ink bottles and these should be attached to the refillable cartridge in the exact same position as the existing chip or chip card.

(3) The new chip or chip card should match the ink colour already being used in the cartridge – never switch ink colours on a refillable cartridge without first flushing the cartridge fully as colour output could be affected.

(4) Carefully remove the existing chip or chip card. New chip cards can be attached by using one or two strips of double side tape on the back of each chip card or placed into position and fastened with tape for Mimaki printer chips.

(5) Attach new chip cards to each refillable cartridge in the same position as the previous ones. You can mark the correct position of each chip card by drawing around it with a pen before removing it or alternatively we can supply a handy device known as a “chip card positioning jig” to make this operation simple and as accurate as possible. Chip Jigs can be ordered along with ink and chip cards on the relevant product pages of this website.

(6) Chip cards need to be in the correct position to ensure recognition by the printer.

(7) For Roland and Mimaki printers using chip recognition simply remove existing chip and slot the new chip into the same position. Secure in place with a small amount of tape placed across the chip, ensuring that the gold panels on the chip are not covered. Alternatively simply slot new chip into rear chip slot if using the new style larger ITL refillable cartridges on these printer types.

Warranty, Parts & Service: Nazdar (for Lyson inks) and ITL provide warranty support for their inks. Please contact us should you experience any issues with these ink products. We are able to provide spare parts for many printer brands and models and we can also help with servicing and printer maintenance at reasonable rates. Please contact us for further details on parts & service.